Aduro Technologies operates
the Eria Smart Home System Application (“App”) and we are committed to
respecting and protecting your data and your privacy. This policy informs you of how we collect,
use and disclose personal data when you use the App and your rights in respect
of that personal data.
We endeavour to be transparent
about how we use any personal data we collect.
By downloading and/or accessing and/or using any part of the App, you
agree to the collection and use of personal data in accordance with this
policy.
A. What this policy covers
This Policy informs you of our
policies regarding:
1. Ownership
of Data
2. What
data we collect
3. How
and why we collect Personal (and other types of) Data
4. How
we use Personal Data
5. Transfer
of Data
6. Circumstances
under which we would share Personal Data / Third Parties with access to
Personal Data
7. How
we secure your Personal Data
8. Children’s
Privacy
9. How
you can control how your Personal Data is used
10. What
happens in the event of a breach of Personal Data
1. Ownership of Data
You are the owner of your
data. By creating an account,
downloading and/or accessing and/or using any part of the App you agree to be
bound by the Terms and you further grant to Aduro Technologies a non-exclusive
right to handle your data, including Personal Data, according to the terms set
out in this Policy.
You are entitled to request
access to any and all Personal Data that we hold about you. You may request a copy of this information
or, if you have any questions relating to your Personal Data, please contact
us.
2. What Data we collect
We collect personal data,
usage data, cookies data and non-personally identifiable data.
3. How and why we collect Personal (and
other types of) Data
The App obtains the data you
provide when you download and register the App.
Registration is mandatory in order to be able to use the features of the
App.
Personal Data:
When you create an account to
use the App you will be required to provide us with personally identifiable
information (‘Personal Data’) that can be used to contact you and/or identify
you and/or provide you with a tailored service based on your subscription to
the App. Personal Data will include, but not be limited to:
-
First and Last name
-
Email address
-
Contact numbers
-
Address
-
Transaction-related
information
-
Cookies and Usage Data
We do not sell or rent any Personal
Data supplied by our customers and only share information in accordance with
the terms of this policy.
If you submit personally
identifiable information in response to anything contained in the App, this may
require us collecting Personal Data.
This Personal Data will only be used for the purpose for which it was
intended but will, at all times, be done in accordance with our Terms of Use
and this Privacy Policy.
Any further e-mail addresses, phone
numbers and other contact information submitted by visitors voluntarily in the
course of inquiries and comments are used only for purposes of taking action in
relation to the nature of the inquiry or comment.
Usage Data:
We may collect information that
your mobile device sends whenever you access the App (‘Usage Data’). This Usage Data may include, but not be
limited to:
-
Type of mobile device
-
Your mobile device unique ID
-
The IP address of your mobile
device
-
Your mobile operating system
-
The type of mobile internet
browser you use
-
Unique device identifiers
-
Diagnostic data
-
Real-time location information
-
Information about the way you
use the App
Cookies Data:
Cookies are small files that
are stored on your device for record-keeping purposes. We use cookies and similar tracking
technologies (like beacons, tags and scripts) to collect and track information
and your use of the App to enable us to analyse and improve the App and our
service to you.
Non-personally Identifiable
Data:
This information is collected
through the cookies and is used to periodically analyse the App logs to assess
aggregate usage trends in order to better serve the needs of our
customers. This information may also be
used for purposes of systems administration, server troubleshooting and
security purposes.
4. How we use Personal Data
The data that is collected is
used for various different purposes, including:
-
To provide a service and to
maintain the App
-
To notify you of any changes
to the App
-
To enable you to participate
in the interactive features of the App if and when you choose to do so
-
To provide customer care and
support
-
To provide analysis of the
information to that we can improve our service and our App
-
To monitor the usage of the
App
-
To detect, prevent and address
any technical issues
-
Marketing promotions
5. Transfer of Data
Your information, including
Personal Data, may be transferred to – and maintained on – servers that are
located outside of your country where the data protection laws may differ from
those in your country of residence.
If you are located outside of
the United States and choose to provide information to us, please note that we
transfer data, including personal data to a cloud-based server and process it
there.
Your consent to this Privacy
Policy followed by your submission of such data represents your agreement to
such transfer of your data.
Aduro Technologies will take
all reasonable and required steps to ensure that your data is treated securely
and in accordance with this Privacy Policy and that no transfer of your
Personal Data will take place to an organisation or country unless there are
adequate controls in place, including security of your data.
6. Circumstances under which we would share Personal Data /
Third Parties with access to Personal Data
Aduro Technologies LLC
may disclose your Personal Data in the good faith belief that such action is
necessary to:
-
Comply with a legal obligation
-
Protect and defend the rights
or property of Aduro Technologies LLC
-
Prevent or investigate
possible wrongdoing in connection with the App
-
Protect the personal safety of
users of the App
-
To perform service-related
services
-
To protect against legal
liability
7. How we secure your Personal Data
The security of your
data is very important to us. Although
no data can be guaranteed to be 100% secure when transmitted over the internet
or electronically stored, we do take precautionary measures by striving to use
commercially acceptable means to protect the security of the transmitted data, however,
we cannot guarantee its absolute security.
We may employ third-party
companies and/or individuals to perform service-related services in relation to
the App or to assist us in analysing how the App is used. These third parties will only have access to
such Personal Data as is required to enable them to fulfil their tasks and are
obligated not to disclose or use it for any other purpose.
8. Children’s
Privacy
Our Terms set out that you are
required to represent that you are of sufficient legal age to register your details. The App is not intended for anyone under the
age of 13 (‘Children’). We will not,
therefore, knowingly collect Personal Data from Children. If you are a parent/guardian and you are
aware that your Children have provided us with Personal Data, please contact
us.
If we become aware that we
have collected the Personal Data of Children, we will take steps to remove that
information from our servers.
9. How you can control how your Personal
Data is used
Opt-out. You can stop all
collection of data by the App by uninstalling it. You can use the standard uninstall processes
that are available as part of your mobile device or via the applicable mobile
application marketplace or network. There
is also the option to opt-out via email.
Managing
Your Information. We
will retain your data for as long as you use the App and for a reasonable time
thereafter. If you would like us to
delete data that has been provided by you via the App, please contact us. Some or all of the user provided data is
required for the App to function properly.
Should you wish us to delete this data it may affect your ability to use
the App effectively.
Google
Analytics. We use
Google Analytics to enable us to
develop and improve our services and the App.
Google Analytics makes use of cookies to see how you use the App. If you don’t want data to be reported by
Google Analytics, you can opt-out by installing the Google Analytics Opt-Out
Browser Add-On.
Cookies. Most browsers are set to
accept cookies, but should you not wish to receive cookies we recommend that
you set your browser to refuse these.
Disabling cookies from this App may affect your ability to use all or
parts of the App.
10. What happens in the event of a breach of
Personal Data
A Personal Data breach means a
breach of security leading to the accidental or unlawful destruction, loss,
alteration, unauthorised disclosure of, or access to, personal data. This
includes breaches that are the result of both accidental and deliberate causes.
If a breach is likely to
result in a high risk to the rights and freedoms of individuals, we will inform
those concerned directly and without undue delay and, if required, the breach
will be reported to the relevant lead supervisory authority.
C. Changes. We reserve the right to make changes to this Policy.
We will notify you either clearly on the home page of the App or by email that
changes will be made to this Policy, that the amendments may be viewed and when
they become effective.
D. Contact Us. If you have any
questions about this Privacy Policy, please feel free to contact us.
May 2018